Returns & Refund Policy

At Sora, we strive to provide high-quality clothing products and ensure customer satisfaction. Please read our Refund and Returns Policy carefully to understand our stance on refunds and the process for returns.

 

1. No Refunds:

We do not offer any refunds for purchases made on dearsora.in. All sales are final.

 

2. Returns:

In the unlikely event that you receive a different or defected item, you can always ask for Refund, subject to the following conditions:

  • The item must be unused, unwashed, and in its original condition with all tags and labels attached.
  • The item must be returned in its original packaging.

To initiate a return, please contact our customer support team within 48 hours of reception, at dearsora.in@gmail.com with your order number. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN).

Carefully pack the item(s) in their original packaging, including all accessories and documentation, and clearly mark the RAN on the package.

Ship the package to the following address:

Sora
K-1207, Amrapali Princely Estate, Sector 76, Noida - 201304

 

3. Exchange Process:

If you receive a damaged or defective item, please contact our customer support team at dearsora.in@gmail.com within 48 hours of receiving your order. Provide detailed information and supporting evidence regarding the damage or defect.

We will review your request and, if approved, will offer an exchange for the same item or a similar item of equal value. Exchanges are subject to product availability.

 

4. Shipping Costs:

If the return is due to a damaged or defective item, we will cover the return shipping costs.

 

5. Contact Information:

If you have any questions or concerns regarding our Refund and Returns Policy or need assistance with an order, please contact our customer support team:

Email: dearsora.in@gmail.com
Phone: +91-7042534561

 

We strive to respond to all inquiries within 48 hours.

By making a purchase on dearsora.in, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.